Last updated: June 2026
We want every transaction on Halo to feel fair. Here's our clear, no-confusion refund policy.
Subscription payments are non-refundable once processed. When you subscribe to a creator, you gain immediate access to their exclusive content. Cancellations take effect at the end of the current billing period — you will not be charged again, but no partial refunds are issued for unused time.
PPV purchases are final and non-refundable once the content has been unlocked and viewed. If you purchase PPV content and experience a technical issue preventing access, contact support within 48 hours and we will investigate.
Tips sent to creators are voluntary and non-refundable. Please ensure you intend to send a tip before confirming the transaction.
If you believe you have been charged without authorization, contact us immediately at support@haloplatform.com. We will investigate and, if verified, issue a full refund and take appropriate action.
Initiating a chargeback without first contacting us is a violation of our Terms of Service and may result in account suspension. We strongly encourage users to reach out to our support team first — most issues can be resolved quickly.
To request a refund (where eligible), email support@haloplatform.com with your account email, transaction ID, and reason. We aim to respond within 3 business days.
Halo is owned and operated by Elite Digital Marketing Agency. All billing inquiries should be directed to support@haloplatform.com.